# Claims: every number the agent says has its origin in the turn, or is counted and flagged | Niadra > The claim contract declares what each agent may state and the evidence every claim needs in the turn: a value with a source, a tool that was called, an anchored passage. The check runs in the agent’s process, with no model, before the answer goes out. URL: https://niadra.com/en/produtos/afirmacao Claims # Every number the agent says has its origin in the turn itself, or is counted and flagged. A price nobody quoted, a deadline three days off, a promise with no action behind it. The claim contract declares, for each agent, what it may state and the evidence every claim needs in the turn record: a value with a source and freshness, a call to the right tool, a passage that cites its source. The check runs in the agent’s process, by lexicon, role and anchor, with no extra model, at the last point before the customer or before a document is saved. What does not stand is annotated, counted or gives way to the category’s caveat, as your company’s contract says. A signed document is never rewritten: it is checked and counted, and goes to a person when it does not stand. Niadra only receives the verdicts and adds them up. [Talk to us](/en/enterprise)[Read the docs(opens docs.niadra.com)](https://docs.niadra.com/en/concepts/claims) ## How it works ### The answer, checked before it goes out example What the agent wrote Hi, Marina. The $40 credit is already applied to your August bill, and I rebooked the visit for Sep 23 in the morning. As an apology, your next bill comes with a 15% discount. Claims found - $40 amount · credit state read: bill 0823, credit field, ERP 1 min ago verdict: matched action: none - Sep 23 date · visit tool reschedule\_visit, called in this turn verdict: matched action: none - 15% percentage · discount none: no tool and no read in the turn carries a discount verdict: no origin action: the sentence gives way to the contract’s caveat What goes out to the customer Hi, Marina. The $40 credit is already applied to your August bill, and I rebooked the visit for Sep 23 in the morning. About a discount, I will confirm with the team and get back to you. Checked in the agent’s process, by lexicon, role and anchor: no extra model. The three verdicts go to the turn record; the text of your prompt never does. - Three natures of a number: quoted, computed and said by the model. Only what has no origin is handled as the contract says: annotate, count or give way to the caveat - The evidence is exactly one: a value with a source in the turn, a call to this tool, a call to any of these tools, or a text anchor at 0.90 or above - Freshness governs the claim: a stale value comes with its age and does not back a number - A rewrite only when it is unequivocal, in a mutable output, and never for a dose, a measurement, a size or an identifier - A versioned list of phrases of the trade that must never trigger, tested in your CI with niadra contract test - The text of your own prompt, registered by fingerprint, never reaches the customer: the passage gives way to the contract’s line, and the record keeps the verdict, never the text - The rate of what each agent states without consulting comes out in context use, per agent and per vendor The check, at the last point before the customer ``` from niadra import Niadra, phone def shown(product): fields = {"price_sale": product["price_sale"]} return [{"ref": f"product:store:{product['sku']}", "fields": fields}] @Niadra.tool("check_price", provenance=shown) def check_price(sku: str) -> dict: return CATALOG[sku] niadra = Niadra(channel="whatsapp") # fingerprints of your own prompt, computed here; the text never leaves niadra.internal_text.register("prompts@v16", PROMPT) customer = phone(customer_phone) with niadra.conversation( thread_id, subject=customer, agent_id="store" ) as conversation: build = Niadra.build(prompts={"store": "v16"}, model="gpt-4.1-mini") with conversation.turn(build=build): check_price("PX-4471") # recorded, with the price it showed # the contract's actions, at the last point before the customer guarded = conversation.claims.guard_text(draft) conversation.agent(guarded.text) ``` - Python - TypeScript From the SDK’s examples/claim\_guard.py: the tool records what it showed, and the answer goes through the contract before it becomes what the agent says. ### In the documentation - [Claims and the contract(opens docs.niadra.com)](https://docs.niadra.com/en/concepts/claims) - [Turn records, where the verdicts live(opens docs.niadra.com)](https://docs.niadra.com/en/concepts/turn-records) - [Legal agents: deadlines with declared gaps and anchored citations(opens docs.niadra.com)](https://docs.niadra.com/en/guides/legal-agents) - [Retail agents: price, availability and a promise of action(opens docs.niadra.com)](https://docs.niadra.com/en/guides/retail-agents) ## One memory, thirteen products Connect What goes into the memory - [SystemsThe events your systems already emit, tied to the right customer.](/en/produtos/sistemas) SDK, API and MCP Any agent connects to the memory with three calls, in Python, TypeScript, HTTP or MCP, with a ready-made adapter for the most used voice and agent frameworks. [See the documentation(opens docs.niadra.com)](https://docs.niadra.com/en) Remember What the memory knows - [MemoryWhat was said and done, with a date, a source and evidence.](/en/produtos/memoria) - [IdentityPeople, companies and partners, recognized on any channel.](/en/produtos/identidade) - [PatternsWhat each customer repeats, computed from the history and delivered to every agent.](/en/produtos/padroes) - [StateWhat holds now for each customer, with the age and the source of every value.](/en/produtos/estado) Deliver What each agent receives - [ContextWhat each agent needs to know before it starts.](/en/produtos/contexto) - [HistoryEverything that ever happened, for the agent to search.](/en/produtos/historico) - [AlertsA signed webhook to your system the moment something happens.](/en/produtos/avisos) - ClaimsYou are hereWhat the agent may state, and the check of what it stated, with no extra model. - [CoordinationWho holds the customer now and what was already done, before an agent acts.](/en/produtos/coordenacao) Govern What your team controls - [MeasurementWhether each agent used the context it received.](/en/produtos/medicao) - [Turn recordWhy the agent did what it did, turn by turn, and the replay in your CI.](/en/produtos/registro) - [ConsoleWho read what, review, export and erasure.](/en/produtos/console)